Frequently Asked Questions (FAQ)
Q: What types of hair do you offer?
A: We offer a variety of hair types, including Brazilian, Peruvian, Malaysian, and Indian hair. Each type is 100% human hair, ensuring a natural look and feel.
Q: How many bundles do I need for a full head?
A: The number of bundles depends on the desired volume and length:
- 10-18 inches: 2-3 bundles
- 20-24 inches: 3-4 bundles
- 26 inches and above: 4 or more bundles
Q: Can I dye or bleach the hair?
A: Yes, our hair is 100% virgin human hair, which means it can be dyed or bleached. However, we recommend consulting with a professional stylist to maintain the hair's integrity.
Q: How long does the hair last?
A: With proper care, our hair can last up to 12 months or longer. Regular maintenance, including gentle washing and conditioning, will extend the lifespan of your bundles.
Q: Do you offer refunds or exchanges?
A: Due to the nature of our products and for hygienic reasons, all sales are final. We do not accept returns or exchanges on any hair products, including bundles, closures, or wigs.
Refunds may be considered on a case-by-case basis in instances where the product is deemed defective or an error occurred on our part (e.g., wrong item shipped). To be eligible for a review, you must contact us within 3 days of receiving your order, include clear photos of the product, and retain the item in its original packaging and unused condition.
Q: How do I track my order?
A: Once your order is shipped, you'll receive a tracking number via email. You can use this number to monitor your shipment's progress.
Q: Do you ship internationally?
A: Currently, we ship within the United States. We're working on expanding our services to international customers in the near future.
Q: How should I care for my bundles?
A: To maintain the quality of your hair:
- Use sulfate-free shampoos and conditioners
- Avoid excessive heat styling
- Store the hair properly when not in use
If you have any other questions or need personalized assistance, feel free to reach out to our customer support team. We're here to help you achieve the perfect look with Renee Bundles.